Still successful 40 years on

There’s a good reason why Ben Kragt Automotive is one of the longest-standing and most reliable 4WD and car service specialists in Cairns.

A combination of expert knowledge, highly trained mechanics and consistent, high-quality service are the main reasons why the mechanics and motor engineers business has been successfully servicing vehicles since August 1978.

“We’ve seen a lot of changes in the industry in 40 years, which is why our guys consistently undergo regular training,” owner Ben Kragt said. “We pride ourselves on always maintaining a very high standard of service.”

Ben and his team offer full 4WD servicing on both old and new vehicles including repairs and service on transmissions, engines, differentials, gearboxes and diesels, among some of their services. They also service and repair all brands and makes of passenger cars and vehicle book service in warranty periods.

“We’re always improving our knowledge,” co-manager Craig Arthur said. “As well as regularly undergoing training, we’re also always updating our diagnostic equipment and machines.”

Another key element to its success is its focus on providing excellent customer service, which is evident by the number of repeat customers and referrals.
“We’ve had generations of families coming to us including grandchildren of some of our first clients,” Ben said. “We pride ourselves on keeping our clientele very happy.”

Ben is also proud of the business’ old-fashioned, honest service that guarantees customers get the best possible outcomes at the best possible prices.

He is also well respected for training apprentices and is proud of the success many have achieved.

“I have always had apprentices,” he said. “Some of them have since gone out on their own and are doing really well. I’m proud to see their achievements.”

When Ben started the business and built his first shed, he rented half of it out. Since then, he has survived the pilot’s strike and the GFC and expanded twice to service growing demand.

“Over the years we’ve been really fortunate to have valued customers who are confident in our ability to give their vehicles the utmost service and care.”

Ben Kragt Automotive
218 Hartley St, Bungalow QLD 4870
Ph: 4035 4464