Ready to Help
Photo by Silvia Mogorovich
WHEN it comes to sourcing the right equipment for your practice with service you can depend on, look no further than Medical Dental Solutions.
The Queensland-wide company, which has a local office right here in Cairns, provides an extensive range of medical, dental, veterinary, podiatry and sterilization equipment.
Office director and senior service technician Brendan Stent says the business has developed a strong reputation amongst the Far North’s medical and dental fraternity thanks to its wide equipment offering and stellar after-sales support.
“Our customers really appreciate the quality of our service,” he says.
“We prioritise service and repair jobs according to the critical importance of the equipment to the customer’s operations, which is similar to triaging casualties in an emergency department.
“For example, a piece of critical equipment that is out of action and stopping a customer’s normal business operations would take priority over a scheduled routine service booking.”
Flexibility is also a focus of Medical Dental Solutions, who are able to provide practices with loan equipment in the event their existing equipment malfunctions and needs to be repaired.
“Our objective is to minimise disruption to the practice’s operations,” Brendan says.
“We’re also able to do work after-hours and on weekends.”
After years of servicing medical and dental practices in Cairns from Townsville, the business established an office in the city in 2012 following increasing demand.
With sales continuing to grow, Medical Dental Solutions is even considering increasing staff to cater for a diverse number of clients across the wider Cairns region, encompassing Tully north to Cape York.
The company also has offices in Brisbane, Townsville, Rockhampton and Mackay.
Staff on the Cairns team have extensive military and civilian medical backgrounds, giving piece of mind to their customers.
“We have a better understanding of the importance of specific equipment,” says Brendan, who served in the Australian army as an aviation crash rescue medic.
“Our customers have seen the difference when equipment hasn’t been looked after compared to our high standards of maintenance.”
Brendan says no piece of medical equipment is too hard to find for the business, with staff always willing and able to source whatever a practice requires to do their job effectively and efficiently.
“We can help just about anyone in the health industry,” he says.