The Koko Success

If you want to look your best and feel more confident you need to visit the team at Koko Lashes and Brows.

What began as a one-person service two-and-a-half years ago immediately became so popular with clients that it quickly expanded and now includes 10 staff and two busy salons.

Founded by Jade Cook of Cairns, the eyelash and eyebrow service started off in a rented room at a hair salon. It moved into its own premises on the Sunshine Coast in November 2015 and expanded to Cairns three months ago to service a fast-growing client base.

“It may seem like a small thing but receiving a lash and brow service from us makes a huge difference to people and their confidence,” Jade said. “People want to feel good about how they look, and it’s so rewarding to help others feel good.”

The secret to Koko’s success is its exceptional customer service. All staff members genuinely care about ensuring each client has the right look for them.

“Everyone’s facial features are different,” Jade said. “We consult with each client individually and believe it’s really important to customise our services to suit each person.”

Koko’s range of lash and brow services is extensive and also features the increasingly fashionable lash extensions and cosmetic brow tattooing.

“Cosmetic tattooing and lash extensions are just booming in popularity,” Jade said.

“So many people love the benefits of having them.”

To enhance their customer service, every staff member at Koko undergoes regular training to keep up to date in the industry.

“The industry is constantly growing and there are new techniques out all the time,” Jade said. “We regularly undergo training and research the industry in Australia and world-wide to keep up to date with the best products and techniques available.”

Koko is not only for women, although they make up the majority of clients.

“It’s now more common, relaxed and comfortable for guys to come in and have their brows done,” Jade said.

While it was Jade’s vision, determination and skill that started the successful business, she refuses to take all the credit.

I have the world’s most incredible team who help so many woman and men every single day,” she said. “I am forever grateful for their hard work and passion.

Koko Lashes and Brows
Shop 29, 12/14 Lake Street, Cairns city
Ph: 4214 0996
www.kokolashesnbrows.com.au

People want to feel good about how they look, and it’s so rewarding to help others feel good.

Jade Koko Lashes & Brows
Founder

Jade and the Koko team